Terms and Conditions

1.1 By using the Website, including making a purchase, you agree to these Terms. If you do not agree to them, please do not use the Website.

1.2 Nothing in these Terms limits any rights granted under the Israeli Consumer Protection Law, 5741-1981, or the regulations enacted under it.

1.3 The Website may update these Terms from time to time. Any update will apply only to orders placed after the updated Terms are published. Orders already placed will remain subject to the Terms that were in effect at the time of purchase. The date of the latest update appears at the top of this page.

1.4 Product images are provided for illustration purposes. As each item is handmade, slight variations in color, texture, and finish may occur between the item shown and the item received. These variations are a natural part of handmade production and are not considered defects.

2.1 Purchases may be made by anyone legally permitted to enter into binding transactions who holds a valid credit card in their own name or has permission from the cardholder to use it.

2.2 You may purchase as a guest or create an account by verifying your email address. Creating an account is not required to make a purchase.

3.1 All prices displayed on the Website are in New Israeli Shekels and represent the final purchase price, excluding any applicable shipping fees.

3.2 When placing an order, you must provide your full name, telephone number, email address, and shipping address. Accurate information is required to process and deliver your order. A valid telephone number is especially important, as the delivery company may contact you before delivery. An incorrect number may prevent the order from being delivered.

3.3 An order confirmation will be sent by email. This confirmation indicates that the order has been received, but does not constitute a commitment to fulfil it.

3.4 The Website may cancel an order by notifying the customer and providing a full refund if the item is out of stock, an error appears in the product description or price, or intentionally incorrect information was provided.

3.5 The Website may discontinue a product or change its price at any time. A price change will not apply to an order that has already been placed.

4.1 A custom clutch is handmade specifically for the customer according to the options selected and is not held in stock before the order is placed.

4.2 It is therefore considered "goods manufactured specifically for the consumer according to measurements or special requirements," as described in Section 14C(d) of the Israeli Consumer Protection Law and Regulation 6(a)(2) of the Consumer Protection Regulations (Cancellation of Transactions), 5771-2010.

4.3 A custom clutch order cannot be cancelled due to a change of mind, and no refund will be issued in such cases.

4.4 This does not limit the customer’s rights if the item is defective or does not match the order, as detailed in Section 6 and in the Returns Policy.

4.5 Please check your choice of outer fabric, lining, and size carefully before confirming your order. Once the order has been placed, the selected options cannot be changed.

5.1 Custom clutches will be delivered within 16 business days from the date the order is confirmed. This period includes production and delivery time. Items that are already in stock will be delivered within 14 business days.

5.2 Deliveries are handled by an external delivery company. The Website will assist with any delivery related issue but does not carry out deliveries directly.

5.3 Delays may occur during busy periods, before holidays, due to circumstances beyond our control, or because of severe weather conditions.

5.4 Full details are available in our Shipping Policy.

6.1 Customers should inspect the item upon delivery. Any defect or difference from the order must be reported within 72 hours of receiving the item.

6.2 If a defect or nonconformity is reported within this period, the Website will repair or replace the item or issue a refund. The Website will cover the return shipping costs.

6.3 This responsibility does not apply to damage caused by unreasonable use, improper care, or natural wear and tear.

6.4 Slight variations in color, texture, or finish resulting from the handmade nature of the item or the materials used are not considered defects, as explained in Section 1.4.

6.5 The Website’s liability relating to any item will not exceed the purchase price paid for that item.

7.1 Full details are available in the Returns and Cancellation Policy, which forms an integral part of these Terms.

7.2 In summary, an item that was already in stock may be returned within 14 days of receipt, subject to the cost of return shipping. A custom clutch cannot be returned or cancelled due to a change of mind, as explained in Section 4.

8.1 Payments are processed by credit card through Grow.

8.2 Credit card details are not stored on or accessible to the Website. They are transferred directly to the payment provider.

8.3 An order will be processed only after the payment has been approved by the credit card company.

8.4 A receipt will be sent to the email address provided with the order.

9.1 The use of information provided through the Website is subject to the Privacy Policy and Cookie Policy, both of which form an integral part of these Terms.

10.1 All intellectual property rights relating to the Website, including its photographs, bag designs, fabric combinations, text, name, and the Debbie’s logo, belong exclusively to the Website owner.

10.2 Website content and photographs may not be copied, reproduced, distributed, published, or used commercially, including on social media or ecommerce platforms, without prior written permission.

11.1 For assistance with any matter, please contact studio.debbies@gmail.com. We will do our best to respond as soon as possible.

12.1 These Terms are governed exclusively by the laws of the State of Israel. Nothing in these Terms limits a customer’s right to bring a claim before a court permitted under the Israeli Consumer Protection Law.