Shipping Policy

1.1 Custom clutches will be delivered within 16 business days from the date the order is confirmed. This period includes production and delivery. Each custom clutch is handmade especially for you, so preparation takes time.

1.2 Clutches that are already in stock will be delivered within 14 business days from the date the order is confirmed.

1.3 Business days are Sunday through Thursday and do not include Fridays, Saturdays, holiday evenings, or Israeli public holidays.

1.4 The stated timeframes are maximum delivery periods, not average delivery times. We will always do our best to deliver sooner.

2.1 Delivery is free throughout Israel.

2.2 The Website does not currently ship outside Israel.

2.3 Deliveries are handled by an external delivery company. The Website will assist with any delivery related issue but does not carry out deliveries directly.

3.1 A valid telephone number must be provided with the order. The courier may contact you before delivery. An incorrect or unavailable number may prevent the order from being delivered.

3.2 An additional delivery attempt - if the delivery cannot be completed because there is no response, the address is incorrect, or the customer is unavailable for an extended period, its cost may be charged to the customer. We will notify you in advance if this applies.

3.3 You may add delivery instructions when placing your order. We will pass them on to the courier, but the delivery itself remains subject to the courier’s discretion and the delivery company’s procedures.

4.1 Orders may be collected from the studio in the Tel Aviv area at no additional cost.

4.2 Pickup is available by prior arrangement only. Please contact studio.debbies@gmail.com. We will let you know when your order is ready and arrange a pickup time.

4.3 The studio address will be provided when the pickup is arranged.

5.1 Delays beyond the Website’s control may occur during busy periods, before holidays, or because of strikes, severe weather conditions, emergencies, or force majeure events.

5.2 If we become aware of a significant delay, we will let you know.

6.1 An email update will be sent to the address provided with the order once the package has been dispatched.

6.2 If you have any questions about an order that is on its way, please contact studio.debbies@gmail.com and include your order number.